Frequently Asked Questions

Xavage has different packages and its prices change according to the number of activities chosen.

Xavage Soft - $69.99 USD

Incluye:
  • Crocodile - Ultimate Kayaking.
  • Howler Monkey - Intense Rope Course.

  • Plus one activity to choose from:
  • Hawk - Flight.
  • Dragonfly - Fierce Jet Boat.
  • Barracuda - Electrifying Rapids.
  • Puma - Rock Crawler.


  • Xavage Hard - $119.99 USD

    Incluye:
  • Crocodile - Ultimate Kayaking.
  • Howler Monkey - Intense Rope Course.
  • One buffet meal with drinks included.

  • Plus two activities to choose from:
  • Hawk Flight.
  • Dragonfly - Fierce Jet Boat.
  • Barracuda - Electrifying Rapids.
  • Puma - Rock Crawler.


  • Xavage Extreme - $149.99 USD

    Incluye:
  • Crocodile - Ultimate Kayaking.
  • Howler Monkey - Intense Rope Course.
  • One buffet meal with drinks included.

  • Plus three activities to choose from:
  • Hawk Flight.
  • Dragonfly - Fierce Jet Boat.
  • Barracuda - Electrifying Rapids.
  • Puma - Rock Crawler.


  • Xavage Ultimate - $169.99 USD

    All the activities of the park:
  • Crocodile - Ultimate Kayaking.
  • Howler Monkey - Intense Rope Course.
  • Hawk - Flight.
  • Dragonfly - Fierce Jet Boat.
  • Barracuda - Electrifying Rapids.
  • Puma - Rock Crawler.
  • One buffet meal with drinks included.

  • All the types of admissions include:

  • Tough Cubs: a special place for kids from 5 to 12 years old with slides, bridges, water jets and a wading pool.
  • Safety equipment for all the activities.
  • Restrooms, dressing rooms, showers and lockers.
  • Other services (WiFi, ATM and shops).
  • Free parking.

  • Children from 5 to 11 years old get 50% off the adult price (must show an ID to verify their age at the park’s ticket booth). Minimum age allowed is 5 years old.

    • Xavage Soft - $35 USD
    • Xavage Hard - $60 USD
    • Xavage Extreme - $75 USD
    • Xavage Ultimate - $85 USD

    No, you must add it at the time of purchase.

    The minimum age for Xavage is 5 years old. You must show an ID to verify child’s age at the park’s ticket booth.

    Xavage opens Monday to Sunday from 8:30 a.m. to 5:00 p.m.

    Yes, at Xavage children between 5 to 12 years old have a special place for them called Tough Cubs which has slides, bridges, water jets and a wading pool. They can also enjoy the other activities of the park if they meet the requirements of each one.

    You will find a restaurant and snack bar, as well as gift shops with additional cost.

    There are several options depending on the currency chosen in our websites. In the case of Mexican Peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover, or Diners. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing 'Checking' as a method of purchase, or trust in the security that Paypal offers.

    Other currencies:

    • Colón (CRC): Visa, Mastercard and JCB.
    • American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
    • Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
    • Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
    • Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal and Sofort.
    • Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
    • Nuevo Sol (PEN): Visa, Mastercard, Diners and JCB.
    • Argentine Peso (ARS): Visa, Mastercard, Diners and JCB.
    • Chilean Peso (CRC): Visa, Mastercard, Diners and JCB.
    • Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB.
    • Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB.
    • Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners.
    • Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal.
    • Yuán (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay.
    • Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal.
    • Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB.

    To see the promotions Xavage has for you, click kere.

    Yes. If you are Mexican you get an additional 10% discount by using the code PROMOMEX at the time of your purchase. To validate this discount, each visitor must show an ID to verify their nationality as Mexican (IFE, INE or Passport).

    Yes, Xavage offers a special price for Quintana Roo residents and other benefits through the park’s ticket booths, official Experiencias Xcaret websites and Customer Service phone numbers.

    • Xavage Soft - Adult: $599 MXN / Children: $299.50 MXN
    • Xavage Hard - Adult: $999 MXN / Children: $499.50 MXN
    • Xavage Extreme - Adult: $1,250 MXN / Children: $625 MXN
    • Xacage Ultimate - Adult: $1,499 MXN / Children: $749.50 MXN
    To validate these prices, adults must present IFE, INE, driver’s license, FM2, FM3, temporary or permanent residence issued in Quintana Roo. Children must show school ID or IMSS passbook of Quintana Roo.

    Only FM2 or FM3 are acceptable for foreigners residing in Quintana Roo.

    Sorry, there aren't any discounts for travel agents in Xavage.

    Yes, there are special discount for people with disabilities, only valid at the park's ticket booths.

    There aren’t any discounts for students or teachers.

    Yes, you must select a specific date to visit the park. Please verify the policy to change the date of visit, or for cancellations.

    At the moment of making your purchase and clicking on “Pay” a coupon will be sent to your email, which indicates your purchase was made successfully. You must print the coupon and bring it to the park’s ticket booths, along with an official ID and the credit card used to make the purchase.

    From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time.

    • USA/Canada: 1-855-326-2696
    • Brazil: 0-800-892-3371
    • Argentina: 0800-122-0384
    • Colombia: 01-800-952-0705
    • Spain: 900-965-224
    • Chile: 0-800-835-016
    From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time.

    It is not necessary to make a reservation in advance; you can buy directly at the booth of the park entrance at regular price. However, if you purchase your admission through this website or by calling Customer Service before December 9th, 2018, you get a 20% off pre-opening discount.

    No, admission tickets for one park are not exchangeable for others.

    Sorry, the tickets for any of the parks are non-transferable.

    You can purchase with a credit or debit card, or with PayPal.

    Yes, you can buy with someone else's card as long as you provide at the park’s ticket booth on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied on both sides and signed by the cardholder.

    If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our Customer Service numbers where we will provide instructions to make your purchase via bank deposit. This option is valid only in Mexico. You can also send an email to cotizaciones@experienciasxcaret.com.mx indicating the number of adults and children, date of visit and product you wish to purchase.

    • Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non-refundable.
    • Packages and Xperience Passports (without transportation) cannot be cancelled and will not be refunded
    • Cancellations will be reimbursed based on the payment method. Once you reserve and pay, you will not be able to change admissions, activities and/or tours.

    For cancellations you must send an email to customerservice@experienciasxcaret.com to specify the grounds on which you proceed to the cancellation, and our Customer Service Team will respond within 48 hours. Remember that cancellations are managed by the terms and conditions of the cancellation policy.

    Yes, you can change your visit to another date within one year from the date of purchase. This change is valid only 24 hours in advance. Changes are not permitted on the day of your visit.

    If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an email to customerservice@experienciasxcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days.

    If you want to add something to your cart, call Customer Service and one of our agents will support you.

    The park doesn't close for bad weather, only in case of a tropical storm or a hurricane alert, in which case your visit will be rescheduled. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year and it has a guarantee against bad weather valid only 24 hours in advance. Changes are not permitted on the day of your visit.

    Xavage is located on the Chetumal - Puerto Juárez highway, km 338 in the municipality of Benito Juarez in the state Quintana Roo, 25 minutes from Cancun’s hotel zone and 35 minutes from Playa del Carmen. You can arrive by car, taxi or by purchasing the tour which includes round trip transportation from the comfort of your hotel. It’s neighbour to Xoximilco.

    If this has occurred, please call Customer Service and we will ask you for the name that appears on your reservation and your coupon's number, then we will send the coupon to your email. This way you will be able to print the coupon and present it at the park's ticket booths along with the credit card used for purchasing and an official ID.

    Yes, you can buy with someone else's card as long as you provide at the park’s ticket booth on the day of your visit:

    • Printed receipt (with confirmation ID number and date of visit).
    • Official photo ID of the credit cardholder who made the payment (or copy).
    • Credit card (or copy) used for payment (credit card must be signed).
    • Official ID of the visitor on the reservation (original).

    Yes, restrooms and changing rooms are located throughout the park with suitable spaces so you can change clothes comfortably.

    No, this is why we advise you to bring one with you.

    We advise you to wear bermuda shorts, T-shirt, swimsuit and water shoes that can be attached to your ankles to avoid losing them. Remember that you can purchase water shoes at our shops in Xavage. We don’t recommend the use of flip-flops or Crocs.

    Most activities in Xavage involve having your hands occupied and your camera might fall and break. Foreseeing this, your helmet is equipped with a built-in chip that activates the cameras that are installed for all the activities. Remember to smile when you come across any of the 31 Xelfie spots. You can buy the photos at the photo store by the end of your visit.

    We have lockers where you can keep a backpack with all your belongings.

    If you do not go on the day of your visit, you can change the date within a period of one year from the date of purchase, giving notice 24 hours in advance. Your refund will not be granted under any circumstances in this case.

    Simply click on www.fotoxavage.com and choose one of the options to search your photos. Remember that pictures are saved in our database for 15 days after your visit.

    Yes, most of the park is accessible for wheelchairs. There are also wheelchairs for rent at the park.

    To avoid affecting the natural balance of the ecosystem, only the use of chemical-free sunblock and sunscreen is allowed in the park.

    It will depend on the time you take on each one. You can perform the activities Crocodile - Ultimate Kayaking and Howler Monkey - Intense Rope Course very fast or very slow. Hawk - Flight lasts a few minutes, Dragonfly - Fierce Jet Boat has a duration of about 35 minutes, as well as Barracuda - Electrifying Rapids.

    To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). The maximum circumference of the harness around the waist is 51 in (130 cm) and 27 in (70 cm) around each leg. In the case of children, the harness must fit properly. If it doesn't, for their own safety, they won't be able to do the activity.

    Only adult individuals aged 18+ are allowed to drive. If you’re a minor, you can ask an adult to drive you. You need to confirm your age by showing a valid ID.

    The activities at Xavage are not recommended for pregnant women, nor for people suffering from acrophobia, claustrophobia, epilepsy, asthma, hypertension, diabetes, or with neck and/or back problems, with recent surgeries or history of heart disease.

    Yes, as long as they are in good physical shape. It is important to bear in mind that most of our activities need constant physical efforts.

    Physical conditions that allow you to climb on ropes, walk over hanging bridges, paddle in kayaks, rafting in whitewater rapids, as well as endure high-speed, change of directions, and sharp turns on a jet boat.

    Inside the park you will find lounge chairs and hammocks for you to rest and relax.

    The entry of food and beverages into the park is not allowed.

    Yes, when you go to the Embarcadero restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you.

    For special food requirements you may notify Customer Service at customerservice@experienciasxcaret.com or ask our hosts at the entrance of the park, they will be happy to assist you.

    While buying your ticket online, a list of hotels where pick-up is available will be displayed. If you make your purchase through our Customer Service numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service.

    The exact pick-up time will be confirmed when making your purchase. It is essential to be there 15 minutes before the time of pick-up. Please call Customer Service if you want more information about your transportation. It is important to confirm your transportation service at least 48 hours in advance.

    The time will depend on the location of your hotel, so we can’t give you an exact time.

    In case the hotel you are staying at is not on the list you can call Customer Service or send an email to customerservice@experienciasxcaret.com and our agents will help you with all the information for your pick-up or any other doubt you may have.

    Customer Service hours: Monday to Friday from 7:00 a.m. to 12:00 a.m. / Saturday and Sunday from 7:00 a.m. to 10:00 p.m. Local Time.

    Phone numbers:

    • Cancun: 998-883-3143
    • Playa del Carmen: 984-206-0038
    • USA/Canada: 1-855-332-2130
    • Brazil: 0-800-892-3371
    • Argentina: 0800-122-0384
    • Colombia: 01-800-952-0705
    • Spain: 900-965-224
    • Chile: 0-800-835-016